Refund policy
Thank you for choosing Universal Mart. We appreciate your business and strive to provide you with the best shopping experience. Please read our refund policy carefully to understand the terms and conditions.
1. Return Eligibility and Timeframe
- Returns are accepted within 3 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.
2. Refund Amount
- A refund will be issued for the eligible item, but half of the original purchase price will be deducted.
3. Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Downloadable software products
- Personalized or customized items
4. How to Initiate a Refund
To initiate a refund, please contact us at universalmart746@gmail.com with your order number and a detailed explanation of the reason for the refund. Our customer support team will guide you through the process.
5. Refund Process
- Once your request is received and approved, we will initiate the refund to your original method of payment.
- Refunds may take 5-10 business days to be processed, depending on your payment provider.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a refund based on the circumstances.
8. Changes to Refund Policy
Universal Mart reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Universal Mart Email: universalmart746@gmail.com
Thank you for shopping at Universal Mart!